FAQ

Q1: How can I confirm my order after payment?

After you complete the payment successfully, the system will automatically generate an order number, and you can view the order details in the store order center. We will also send an order confirmation email to your reserved email address.

Q2: Can I modify or cancel my order after placing it?

You can apply for order modification or free cancellation within 24 hours after placing the order before shipment. Once the order is packaged and shipped, it cannot be cancelled or modified. Please contact customer service as soon as possible if you need to adjust your order.

Q3: What should I do if I receive wrong or missing goods?

Please take photos of the outer package, product entity and order number immediately after opening the package, then contact our customer service via email. We will verify the situation within 24 hours and arrange re-delivery, supplement or refund for you free of charge.

Q4: How long will it take to get my refund?

After we confirm that your return or refund application meets the policy requirements, the refund will be initiated within 3-5 working days. The arrival time is determined by your payment platform, usually within 1-7 working days.

Q5: Do I need to pay for return shipping fees?

If the return is caused by product quality problems, wrong delivery or our store’s responsibility, the return freight is borne by us. If it is a personal reason return, the customer needs to bear the return shipping fee.

Q6: My logistics information has not been updated for a long time, what should I do?

Logistics delay may be caused by warehouse backlog, holiday transit suspension or regional transportation adjustment. You can contact us to query the latest logistics progress, and we will help you track and solve the problem.

Q7: Is my personal shopping information safe?

We strictly abide by the privacy policy, adopt encrypted data protection technology, and will not disclose or sell any of your personal and order information to third parties, so you can shop safely.

Q8: How to contact customer service for after-sales problems?

You can send detailed problem descriptions and related photos to our official email: Huhsse97@hotmail.com, or contact us via phone: 2587133998. We will reply to you within 24 working hours.